Questions? Call Us: (813) 877-1997

Return/Exchange Merchandise Authorization

Dear Customer,

Thank you for purchasing skate products from Skaters Choice Skate Shop. We regret that you have experienced some problems. We are committed to your satisfaction, and will happily process your return/exchange, but please follow the steps below.

1. To ensure that you are properly credited, you must obtain a Return/Exchange Merchandise Authorization Number (RMA#) by sending an e-mail to customerservice@skaterschoiceskateshop.com.

2. Pack the product/s securely using original packing material. Remember, this is still your property and therefore, we will not be responsible for any shipping damage.

3. Write the Return Merchandise Authorization Number on each package returned.

4.
Include the following information in the box on a separate sheet of paper.

  • a. Return Merchandise Authorization Number.
    b. Your Name, shipping address, and daytime telephone number.
    c. Model and description of the product(s) you want to exchange for.
    d. Description of the problem(s) – please, be specific.
    e. Proof of Purchase (copy of your invoice) – must indicate purchase date.

5. Use UPS, FedEx or US Postal Service with tracking number and ship to:

Skaters Choice
RMA # _________
5121 North Armenia Avenue
Tampa, FL 33603 USA

6. The shipment must be prepaid and insured. We will not accept “freight collect”.

7. E-mail a copy of the information sheet (from step #4) with the tracking number, to customerservice@skaterschoiceskateshop.com.

Exchanges are processed within 3 days of receipt, and refunds are credited or mailed within 2 weeks of processing. A 20% restocking fee is applied to cover our return processing, credit card fees, packing, shipping, and other restocking expenses unless an error is made by us. Shipping charges are not refundable. A higher restocking fee will be charged for any damage done to the items or if the items are returned in not-as-new condition. 

Best Regards,
Skaters Choice

Skaters Choice Skate Shop
5121 North Armenia AvenueTampa, FL 33603
Ph: (813) 877-1997

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